Privacy Policy / Terms of Service
1. General Provisions
1.1. This agreement is a public offer agreement (in accordance with Articles 633, 641, and Chapter 63 of the Civil Code of Ukraine), and its terms are the same for all buyers regardless of their status (individual, legal entity, individual entrepreneur).
1.2. By accepting the terms of this agreement, i.e., the public offer of the Site, the user becomes a Buyer.
2. Definitions
2.1. Public offer (hereinafter referred to as the "Offer") - a public proposal by the Seller addressed to an indefinite circle of persons to conclude a distance purchase and sale agreement (hereinafter referred to as the "Agreement") on the terms contained in this Offer.
2.2. Goods or Services - the object of the agreement between the parties, which was chosen by the buyer on the Site and placed in the shopping cart, or already purchased by the Buyer from the Seller remotely.
2.3. Site - the Seller's web portal located at https://vizionstore.com.ua created for the purpose of entering into retail and wholesale purchase and sale agreements by familiarizing the Buyer with the Seller's description of the Goods through the Internet.
2.4. Buyer - a capable individual who has reached the age of 18, receives information from the Seller, places orders for the purchase of goods presented on the Site for non-business purposes, or a legal entity or individual entrepreneur.
2.5. Seller - Limited Liability Company "VISION SYSTEMS TRADE" (identification code EDRPOU - 44986586), a legal entity established and operating in accordance with the current legislation of Ukraine, with its registered address at 01133, Ukraine, Kyiv, Lesi Ukrainky Boulevard, building 26.
2.6. Carrier - a legal or natural person engaged in entrepreneurial activity who has assumed the obligation under the Agreement to deliver the Goods to the destination point specified by the Buyer.
2.7. Acceptance - the complete, unconditional, and unreserved acceptance by the Buyer of the conditions defined in the Offer without any exceptions, limitations, or reservations in accordance with Part 2 of Article 642 of the Civil Code of Ukraine.
2.8. Personal Data - information or a set of information about an identified or identifiable individual.
2.9. Consent of the personal data subject - the voluntary expression of will by an individual who gives permission to process his or her personal data in accordance with the purpose of processing.
2.10. Processing of Personal Data - any action or combination of actions such as collection, registration, accumulation, storage, adaptation, modification, updating, use, and dissemination (distribution, implementation, transfer), depersonalization, destruction of personal data, including using information (automated) systems.
3. Subject of the Agreement
3.1. The Seller undertakes to transfer ownership of the Goods to the Buyer, and the Buyer undertakes to pay for and accept the Goods on the terms of this Agreement.
3.2. The date of conclusion of the Offer Agreement (acceptance of the offer) and the moment of full and unconditional acceptance of the Agreement's terms by the Buyer shall be considered the date when the Buyer fills out the order form located on the Website, provided that the Buyer receives an order confirmation from the Seller in electronic form. By placing an order and clicking the "Confirm Order" button, the Buyer agrees to the terms of this Agreement, expressing their confirmation of having read the text of this Agreement and agreeing to its terms. Any subsequent denial by the Buyer regarding the provision of their consent in this manner relieves the Website from any liability for non-performance of the Agreement's terms and entitles the Website to unilaterally cancel the Order.
3.3. The Website provides the following services to the Buyer:
3.3.1. Searching, assembling, and reserving Goods based on the Order placed by the Buyer on the Website and confirmed by the Website.
3.3.2. The Website sells and delivers Goods through courier delivery services specified on the Website, based on the orders placed by the Buyers on the Website and confirmed by the Website. The prices indicated on the Website for the Goods include the cost of searching, assembling, and reserving the Goods for the Buyers, unless otherwise specified in the Order confirmation.
4. Placing an Order
4.1. The Buyer independently places an order on the Website through the "Shopping Cart" form or by making an order via email.
4.2. When placing an order on the Website, the Buyer undertakes to provide the following mandatory information necessary for the Seller to fulfill the order:
- - Last name, first name of the Buyer;
- - Identification code for legal entities or individual entrepreneurs;
- - Contact phone number;
- - Delivery address for the Goods;
- - Email address;
- - Password;
- - The name, quantity, article number, and price of the selected Goods specified in the Buyer's shopping cart on the Website;
4.3. The Buyer is responsible for the accuracy of the information provided during the order placement. In case of errors and/or incomplete data provided, the Seller is completely released from liability for improper fulfillment of the order.
4.4. After placing an order, a representative of the Seller sends a notification to the Buyer's contact email confirming the order. Receipt of the email notification by the Buyer confirms the order. Subsequently, the Seller's representative may contact the Buyer (by phone or email) to clarify information about the terms of the order and delivery.
4.5. In the event of the unavailability of the Goods specified on the Website due to technical malfunctions or other reasons beyond the Seller's control, the said order is canceled in full or in part, and the Buyer is notified by sending a notification.
4.6. By entering into the Agreement, i.e., accepting the terms of this offer (the proposed terms of purchasing the Goods) by placing an Order, the Buyer confirms agreement with the terms of this offer.
5. Price and Delivery of Goods
5.1. Prices for Goods and services are determined by the Seller independently and indicated on the Website. All prices for Goods and services specified on the Website are in Ukrainian Hryvnia and include VAT.
5.2. Prices for Goods and services may be unilaterally changed by the Seller depending on the market conditions. However, the price of an individual unit of Goods, the cost of which has been fully paid by the Buyer, cannot be unilaterally changed by the Seller.
5.3. The price of the Goods indicated on the Website does not include the cost of delivering the Goods to the Buyer's address.
5.4. The delivery of Goods ordered and purchased from the Seller is carried out by the Seller or a third party (Carrier). When delivering the Goods, the Goods are directly handed over to the Buyer or the Buyer's representative.
5.5. The cost of delivering the Goods within each order is calculated based on the weight of all ordered Goods, the delivery address, delivery rates, and is paid by the Buyer.
5.6. The transfer of risks and ownership rights to the Goods from the Seller to the Buyer occurs at the moment of acceptance and handover of the Goods.
5.7. The Buyer's obligation to pay for the Goods is considered fulfilled from the moment the funds are received by the Seller.
5.8. Upon receiving the Goods, the Buyer must, in the presence of a representative of the delivery service (carrier), verify the conformity of the Goods to the qualitative and quantitative characteristics (product name, quantity, completeness, expiration date).
5.9. The Buyer or their representative, upon receiving the Goods, confirms with their signature on the sales receipt and/or the order and/or the delivery invoice that they have no claims regarding the quantity, appearance, and completeness of the Goods.
5.10. The ownership rights and the risk of accidental loss or damage to the Goods transfer to the Buyer or their Representative at the moment of receiving the Goods by the Buyer in the city of delivery of the Goods in case of self-delivery from the Seller, or during the transfer of the Goods by the Seller to the delivery service (carrier) chosen by the Buyer.
6. Payment Procedure
6.1. The Buyer acquires the Goods specified in the order placed on the Website and pays for the services of the online store under the conditions agreed upon by the parties in the confirmed order of the Buyer by the online store:
- - At the moment of receiving the Goods at the courier service branch;
- - Online payment by card through non-cash payment to the Seller's current account;
6.2. The total cost of the Order, including the full cost of the Goods and the services of the Website, is equal to the amount payable and is indicated on the Website during the order placement and at the time of submitting the Order.
7. Rights and Obligations of the Parties
7.1. The Seller is obliged to:
7.1.1. Deliver the Goods to the Buyer in accordance with the terms of this Agreement and the Buyer's order.
7.1.2. Not disclose any private information about the Buyer and not provide access to this information to third parties, except in cases provided by law and during the fulfillment of the Buyer's Order.
7.2. The Seller has the right to:
7.2.1. Unilaterally change the terms of this Agreement, as well as the prices for Goods and services, by posting them on the Website. All changes come into effect from the moment of their publication.
7.3. The Buyer undertakes to:
7.3.1. Before entering into the Agreement, familiarize themselves with the content, terms, and prices proposed by the Seller on the Website.
7.3.2. In order for the Seller to fulfill their obligations to the Buyer, the Buyer must provide all necessary data that unambiguously identifies them as the Buyer and is sufficient for the delivery of the ordered Goods.
8. Conditions for Product Returns
8.1. The Buyer has the right to return a product of proper quality to the Seller if the product does not meet their expectations in terms of form, dimensions, size, or for other reasons cannot be used for its intended purpose. The Buyer has the right to return a product of proper quality within 14 (fourteen) days, excluding the day of purchase. The return of a product of proper quality is allowed if it has not been used and if its commercial appearance, consumer properties, packaging, seals, labels, as well as the payment document issued to the Buyer for the payment of the product, are preserved. The list of products that are not subject to return under the conditions specified in this clause is approved by the Cabinet of Ministers of Ukraine.
8.2. The refund of the purchase price for a product of proper quality to the Buyer is made within 30 (thirty) calendar days from the moment the Seller receives the product, provided that the requirements specified in clause 9.1. of the Agreement and the current legislation of Ukraine are complied with.
8.3. The cost of the product is refunded to the Buyer by bank transfer to their account.
8.4. The return of a product of proper quality to the Seller's address is made at the expense of the Buyer, and the Seller does not compensate the Buyer for this expense.
8.5. In case of identifying defects in the product during the established warranty period, the Buyer has the right, personally and within the procedure and time limits established by the legislation of Ukraine, to make claims to the Seller as provided by the Law of Ukraine "On Consumer Protection." When making claims for free defect rectification, the time period for rectification is counted from the date the Seller receives the product under their control and physical access to the product.
8.6. The consideration of claims provided by the Law of Ukraine "On Consumer Protection" is carried out by the Seller provided that the Buyer provides the documents required by the current legislation of Ukraine. The Seller is not responsible for defects in the product that occurred after its transfer to the Buyer due to the Buyer's violation of the rules of use or storage of the product, actions of third parties, or force majeure.
9. Confidentiality and Personal Data Protection
9.1. By providing their personal data on the Website when placing an Order, the Buyer voluntarily gives their consent to the processing and use (including transmission) of their personal data without limitation of the term of such consent, in accordance with the Law of Ukraine "On the Protection of Personal Data" No. 2494-IX dated July 29, 2022, with amendments.
9.2. The Website uses the received personal data to provide the services specified in this agreement, for promoting the services provided by the Website, including through automated processing of personal data.
9.3. The Website undertakes not to disclose the information received from the Buyer. It is not considered a violation for the Website to provide information to agents and third parties acting under an agreement with the Website, including to fulfill obligations to the Buyer, as well as in cases where the disclosure of such information is required by law.
9.4. If the Buyer does not wish the Website to continue processing their personal data, the Buyer needs to submit a statement to the support service. In this case, the Buyer will not be able to continue using the services of the Website.
9.5. The Buyer is responsible for maintaining their personal data up to date. The Website is not responsible for the inadequate performance of its obligations due to the Buyer's outdated or inaccurate information.
9.6. The Seller may also process data using the following technologies:
9.6.1. Cookies (small pieces of data that are sent to the user's computer when visiting a web page and/or when viewing an advertising module on a web page and are stored on the user's computer and/or mobile device);
9.6.2. Pixels (digital images, display elements forming images) that allow tracking how often the Buyer uses the web page to determine the Buyer's browser and provide services, such as storing data in the cart between visits; as well as for troubleshooting website errors initiated by the Buyer.
9.6.3. The Seller applies all necessary technical, organizational, and legal measures to protect the Data from unlawful and/or unauthorized access to such Data, including alteration, deletion, provision, dissemination, and other unlawful actions.
10. Rules for the Use of Materials Posted on the Website
10.1. The Website contains materials, trademarks, trade names, and other legally protected materials, including but not limited to texts, photographs, graphics, music, and audio works.
10.2. All content on the Website is protected by Ukrainian law.
10.3. The Buyer is not entitled to use the materials posted on the Website, such as making modifications, publishing, transmitting to third parties, participating in the sale or assignment, creating derivative documents, etc.
11. Duration of the Agreement
11.1. The Agreement comes into effect from the moment the Buyer accepts the terms of this offer by clicking the "Place Order" button on the Website.
11.2. The Agreement remains in effect until the Parties fulfill their obligations under this Agreement.
11.3. The Parties may terminate this Agreement prematurely by mutual consent in accordance with applicable law.
12. Other Terms
12.1. This Agreement is concluded on the territory of Ukraine and is governed by Ukrainian substantive law.
12.2. The invalidity of any clause or part of this Agreement does not affect the validity of the Agreement as a whole.
12.3. Any disputes arising between the Buyer and the Seller shall be resolved through negotiations. In the event of failure to settle the disputed issue, the Buyer and the Seller may refer the dispute to the courts in accordance with the applicable laws of Ukraine.
12.4. The Website has the right to make changes to the text of this Agreement at its own discretion at any time and without prior notice to the Buyers. The current (effective) version of the Agreement is always available on the Website.